Terms of service
Terms and Conditions
Payment
We accept Credit Card, Debit Card payments via SagePay. We do not accept payment by cheque. There is a minimum order value of £5
Vat
Prices displayed on the website include Vat at 20%.
For customers from outside the UK, Vat will be removed at the checkout - you may still have to pay import duty on the order in your own country. Vat is also removed from orders going to the Channel Islands.
Order Notes
We can not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, Fliesonline reserves the right to decline orders. All transactions will be carried out in Sterling. Once you have placed your order, confirmation will be sent to the e-mail address you have provided.
Returns Policy
All of our products come with a no fuss guarantee. At Fliesonline, we want you to be completely satisfied with your purchase. In accordance with the UK Consumer Contracts Regulations, you have the right to return items purchased online within 14 days of receiving your order.
Conditions for Returns
To be eligible for a return, items must meet the following conditions:
Items must be returned within 14 days of receipt
Items must be new and unused
Items must be in their original packaging
Items must be in the same condition as when you received them
Non-Returnable Items
Please note that items will not be eligible for return if:
They have been used or show signs of use
They have been altered, modified, or changed in any way
They are not in their original condition
Original packaging has been damaged or is missing
How to Return an Item
To initiate a return, please contact us with your order number and details of the item(s) you wish to return. We will provide you with return instructions and our returns address.
You are responsible for the cost of returning items unless the item is faulty or we have made an error with your order.
Refunds
Once we receive and inspect your returned item(s), we will process your refund within 14 days. Refunds will be issued to your original payment method.
If you have any questions about our returns policy, please don't hesitate to contact us.
Fly Patterns: Please note these are hand made items, so may vary slightly from the pictures on the website, due to natural variations in the materials used for our flies, variations in the dyeing process, and individual tying styles.
Trading Information:
Flesonline is the registered trading name of:
Lafayette Properties Ltd (LPL)
2c Fatherford Farm, Okehampton, EX201QQ
Company Reg 10232340
VAT Reg 263517111